Employee
Management
Every manager's goal is to create a work environment in which people are
empowered, productive, contributing, and happy. Don't hobble them by limiting
their tools or information. Trust them to do the right thing. Get out
of their way and watch them catch fire. This phsycology works in majority
of the organisations and environments.
Every manager has to avoid the frequently observed four mistakes;
1. Fail to ask which mistake was I making.
2. Managing has more to do with directing day-to-day tasks, whereas leading
has more to do with creating and promoting a vision, goal setting, and
building motivation. In many cases, managers start micromanaging, closely
observing and controlling the work of their emloyees, monitoring and assessing
every step. Severe forms of micromanagement usually completely eliminate
trust and can provoke anti-social behavior. While the main drivers are
internal and are related to the personality of the manager it also can
be partially attributed to external pressures such as organizational culture,
severe time pressure, increased performance pressure, instability of manager
position, etc. Sometimes, micromanagement is used as a tactic to get rid
of unwanted employees. Micromanagement is instantly recognised by the
employees and when a leader spends more time, managing than leading, the
morale of the workers suffers. Most employees prefer a goal to shoot for
and some freedom to figure out how to reach that goal.
3. Newton's cradle approach to leadership is the next biggest mistake
and almost very hard to detect. Newton's cradle is a cross beam with several
steel balls hanging in a row with the help of plastic connectors. You
as a leader act as a crossbeam, employees as steel balls and the relationships
between you and the employees are the plastic connectors.Employee loyalty
should not be confused with the importance of team building. If you pull
one steel ball away for a while and let is go, it bangs with others and
the others bang with others, swinging back and forth, keep bumping into
each other. We shouldn't neglect the individual relationships with those
who work closely with us. We also can't miss the important steps necessary
to putting those people together in team situations where they learn what
it means to work together.
4. Failing to create motivation is the next mistake. Motivation is created
not by merely saying encouraging things but actually letting people practice
their abilities to cretae, by giving them the freedom to find solutions
to the problems, and letting them thrilled by new challenges. It means
we have to risk other people's failure. It means we have to bite our lips
and let some people toddle out into the unknown world. Yet they'll thank
you for allowing them to tackle a new challenge, even if they stumble
a few times. This practice might seem costly in the begining, but is very
effective for long-term fruitful partnerships between the managers and
the managed. As a manager or supervisor, your impact on employee motivation
is immeasurable. By your words, your body language, and the expression
on your face, as a manager, supervisor, or leader, you telegraph your
opinion of their value to the people you employ. The following four aspects
create or break the employee motivation;
a. You present yourself as a stressed out and a grumpy manager. It takes
a few minutes for the entire workforce to get the word.
b. Use simple powerful words to show that you like and appreciate them
and their work.
c. Make sure employees know what you expect.
d. Provide regular honest and constructive feedback to employees about
their work.
e. Reward for positive contributions.
f. Create an environment in which workers choose to be motivated and be
disciplined about it.
g. Continue learning and trying out new ideas to create a motivating environment
h. Make time for every worker atleast one hour per week
i. Dont keep them in the dark, share why is what happening with workers
and listen to their feedback and process it
The ten most
important principles for managing people in a way that reinforces employee
empowerment, accomplishment, and contribution are given below. These management
actions enable both the people who work with you and the people who report
to you to soar.
1. Value People
Your regard for people shines through in all of your actions and words.
Your facial expression, your body language, and your words express what
you are thinking about the people who report to you. Your goal is to demonstrate
your appreciation for each person's unique value. No matter how an employee
is performing on their current task, your value for the employee as a
human being should never falter and always be visible.
2. Share Leadership
Vision
Help people feel that they are part of something bigger than themselves
and their individual job. Do this by making sure they know and have access
to the organization's overall mission, vision, and strategic plans.
3. Share Goals and Direction
Share the most important goals and direction for your group. Where possible,
either make progress on goals measurable and observable, or ascertain
that you have shared your picture of a positive outcome with the people
responsible for accomplishing the results.
4. Trust People
Trust the intentions of people to do the right thing, make the right decision,
and make choices that, while maybe not exactly what you would decide,
still work.
5. Provide Information
for Decision Making
Make certain that you have given people, or made sure that they have access
to, all of the information they need to make thoughtful decisions.
6. Delegate
Authority and Impact Opportunities, Not Just More Work
Don't just delegate the drudge work; delegate some of the fun stuff, too.
You know, delegate the important meetings, the committee memberships that
influence product development and decision making, and the projects that
people and customers notice. The employee will grow and develop new skills.
Your plate will be less full so you can concentrate on contribution. Your
reporting staff will gratefully shine - and so will you.
7. Provide Frequent
Feedback
Provide frequent feedback so that people know how they are doing. Sometimes,
the purpose of feedback is reward and recognition. People deserve your
constructive feedback, too, so they can continue to develop their knowledge
and skills.
8. Solve Problems:
Don't Pinpoint Problem People
When a problem occurs, ask what is wrong with the work system that caused
the people to fail, not what is wrong with the people. Worst case response
to problems? Seek to identify and punish the guilty.
9. Listen to
Learn and Ask Questions to Provide Guidance
Provide a space in which people will communicate by listening to them
and asking them questions. Guide by asking questions, not by telling grown
up people what to do. People generally know the right answers if they
have the opportunity to produce them. When an employee brings you a problem
to solve, ask, "what do you think you should do to solve this problem?"
Or, ask, "what action steps do you recommend?" Employees can
demonstrate what they know and grow in the process.
10. Help Employees
Feel Rewarded and Recognized for Empowered Behavior
When employees feel under-compensated, under-titled for the responsibilities
they take on, under-noticed, under-praised, and under-appreciated, don’t
expect results from employee empowerment. The basic needs of employees
must feel met for employees to give you their discretionary energy, that
extra effort that people voluntarily invest in work.
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